Help Desk

Welcome to the Office of Information Technology Webpage

Helpdesk PolicyÌý& Procedure

MVSU Email & Computer Account Wi-Fi Login Instructions

The Office of Information Technology is the primaryÌýprovider of on-campusÌýtechnical information servicesÌýatÌý91¿ì²¥. We are responsible for the following:

  1. Campus-wide networking
  2. Email
  3. Network security
  4. PC Computing
  5. Wireless networking
  6. Webcast services
  7. Virus protection
  8. Telephone service
  9. Help Desk/Service Desk
    Ìý

Department Mission

The mission of the Office of Information Technology is to provide technology leadership to the entire University by providing state-of-the-art technology infrastructure and institutional technology systems that support and enhance successful student learning outcomes, research, and, institutionalÌýeffectiveness.

91¿ì²¥ Information Technology Department Help Desk Procedures

The Office of Information Technology (IT) is responsible for the network infrastructure, telephone, and wireless-phone communications.Ìý IT is also responsible for the University’s Enterprise Resource Programs. This office also supportsÌýacademic, email and, enterprise software systems. ÌýHelp Desk support is available at the 91¿ì²¥ Information Technology Department in the Annex I Building fromÌýÌý8:00 a.m. until 5:00 p.m. Monday through Thursday and 8:00 a.m. until 4:00 p.m. on Friday.ÌýThe following services and support are available fromÌýthe helpdesk including (but are not limited to)Ìýemail setup, domain account setup, work orders for computers, internet, software installations, network server, cable, and, other technical problems on the University Campus. The following services may be requested by sending an email to helpdesk@mvsu.edu.

Technicians are dispatched every morning withÌýassigned work orders.

91¿ì²¥ Office of Information TechnologyÌývalues the security and privacy of the information concerning the University and its employees.

Priority List and Dispatch procedures are as follows:

  1. President’sÌýOffice (immediately)
  2. Network Server problems technicians are dispatched immediately
  3. For Internet problems, our technicians can log in remotely to check and see if the customers’ computers are onlineÌýat that time or they can check to see if something else is going on with the device.
  4. Email and Domain problems are resolved right away
  5. Email password resets are done immediately.
  6. Domain password resets are done immediately.
  7. Creations of email accounts are done immediately.
  8. Customers with software installed issues create a work order and a technician is dispatched accordingly.
  9. Work orders have assigned numbers and the technicians followÌýthem according to the order the work order was received.

91¿ì²¥ Technology Team:

Vice President:ÌýDameon A. Shaw, MBA, CFRM, CAP
Secretary:ÌýMs. Debra Boyd
Assistant Director/Application Manager: Ms. Carmela Staten
Network Manager: Mr. Steven Pitchford
Network Service Technician: Brian Phillips
Information Technology Specialist: Mrs. Jamese Young
Programmer: Ms. Carrissa Pruitt
Project Manager: Shanae Curry
Webmaster: Vacant
Computer Technician:Ìý Terrance Mason

Our Goals:
The Information Technology Department's Goal is to provide quality customer service to the university community and guests

  1. To ensure the campus technology runs efficiently and all technical issues are handledÌýexpeditiously.
  2. Give quality service and exceed expectations for the faculty, staff, and students.
  3. ÌýTechnology above the rest

Technology Problems on Campus:

  1. The computer won’t start
  2. Computer running slow
  3. Internet not working
  4. Phone not working
  5. Forgotten password for domain and email
  6. Trying to get information from one computer to another
  7. L-Drive not showing up or working
  8. Need software installed on computers
  9. Computer labs setup
  10. Forgotten Banner Passwords